Shipping and Delivery
34%- "I haven't received goods"
- "order shipped to wrong house"
- "delivered good without order"
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Amazon Japan Phone Number | +8 112 089 9543 |
| Average Hold Time | Up to 3 minutes |
| Most Popular Amazon Japan Email Address | awsjp-pr@amazon.com |
| Amazon Japan Live Agent Availability | 80% of callers successfully reach a real person |
| Issue Resolution Rate | Low (29% reported full resolution) |
| Amazon Japan Customer Service Rating | 3.9 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 84% phone, 16% email |
| Common Reasons for Contact | Account, request for information, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Amazon Japan | First and last name, email or phone number |
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.