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Contact Amazon Japan Customer Service

How to Reach a Person at Amazon Japan

Verified Contact Information
  • +8 112 089 9543

Customer Service:

  • +8 112 089 9068
Send Message

Media:

press@amazon.co.jp
Press Inquiries
jp-ops-pr@amazon.com

Technical Support:

awsjp-pr@amazon.com

Amazon Japan Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Amazon Japan Phone Number
+8 112 089 9543
Average Hold Time
Up to 3 minutes
Most Popular Amazon Japan Email Address
awsjp-pr@amazon.com
Amazon Japan Live Agent Availability
80% of callers successfully reach a real person
Issue Resolution Rate
Low (29% reported full resolution)
Amazon Japan Customer Service Rating
3.9 out of 5
View full overview
PissedConsumer Club

Contact Information

Amazon Japan Website:

Amazon Japan Help Center:

Corporate Office Address:

Amazon Japan G.K.
1-8-1 Shimomeguro, Meguro-ku
Tokyo, Tokyo 153-0064
Japan

How Customers Rate Amazon Japan Support?

3.9 / 5
Needs improvement

Based on 6.3K calls to Amazon Japan customer support through PissedConsumer.com and 66 survey responses.

Total Calls
6.3K
Issues Resolved
29%

Why Customers Call Amazon Japan?

Top Reasons of Customers Calls

  • Shipping and Delivery 34%
  • Customer Inquiries & Issues 19%
  • Account 8%
  • Request for Information 7%
  • Return/ Replace 7%
  • Activation/ Cancellation 6%
  • Product/ Service 6%
  • Refund 6%
  • Payments and Charges 5%
  • Cards 1%
  • Staff <1%
  • Website/ Application <1%
  • Employment <1%

Shipping and Delivery

34%
  • "I haven't received goods"
  • "order shipped to wrong house"
  • "delivered good without order"

Customer Inquiries & Issues

19%
  • "For my parsal"
  • "I haven't received my order"
  • "my order"

Account

8%
  • "Account is temporarily closed"
  • "Account blocked"
  • "My account delete"

Request for Information

7%
  • "I need help with my refund."
  • "I want to know how long it will take to post a package(food) from Japan to America"
  • "Ask about parcel"

Return/ Replace

7%
  • "Return"
  • "An item I returned has been received, but there's an issue with my refund"
  • "Return id barcode problem"

Activation/ Cancellation

6%
  • "My order is cancel that's why"
  • "I want to cancel prime"
  • "For cancellations of amazon prime membership"

Product/ Service

6%
  • "I didn't got my products at my home"
  • "Missing product"
  • "Buy again"

Refund

6%
  • "Asking for my refund why I haven't received it's been 3 months"
  • "Asking for my refund"
  • "Refund problem"

Payments and Charges

5%
  • "Already paid but no received product waiting time about 2weeks"
  • "unauthorized charged from my card"
  • "It's been six days since I paid for my order and it still hasn't arrived."

Cards

1%
  • "Amazon Gift Card, and when I tried to peel the claim code, I accidentally tore it. Now, some of the letters are unreadable, and I cannot redeem it in my account."
  • "i cant use spotify card its error"
  • "card"

Staff

<1%
  • "They couldn't find again my order, i already call the customer service about it and ithey told me they change the address already so that they could deliver my order"
  • "Customer Service"
  • "amazon services take my money 3280 for what why"

Website/ Application

<1%
  • "Because my Amazon app is not working for shopping"
  • "Not able to install"
  • "Amazon app block"

Employment

<1%
  • "Job"
  • "about salary driving support"

Compare Amazon Japan Customer Service To

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Shein
stars-rating-fill
1.0 out of 5

Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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