Amazon Japan Reviews
Amazon Japan Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon Japan has a 2.6 star rating from 213 reviews, 39% would recommend, and consumer sentiment is mostly neutral. Rating mix shows notable unfavorable feedback.
Key Takeaways for Future Customers
- Expect efficient domestic delivery and fast delivery for many items.
- Website, discounts, and medium price level are valued by reviewers.
- Be careful with payment info and order addresses to avoid account verification and delivery issues.
Negative Feedback / Risk Areas
- Frequent delivery errors: wrong address, marked delivered but not received.
- Poor customer service and hard-to-get refunds; many ask for refund and support improvements.
- Account blocks and billing issues including double charges and unclear Prime charges.
Positive Feedback
Many reviewers note good products and efficient delivery within Japan, with some issues resolved satisfactorily.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon Japan has a 2.6 star rating from 213 reviews, 39% would recommend, and consumer sentiment is mostly neutral. Rating mix shows notable unfavorable feedback.
Key Takeaways for Future Customers
- Expect efficient domestic delivery and fast delivery for many items.
- Website, discounts, and medium price level are valued by reviewers.
- Be careful with payment info and order addresses to avoid account verification and delivery issues.
Negative Feedback / Risk Areas
- Frequent delivery errors: wrong address, marked delivered but not received.
- Poor customer service and hard-to-get refunds; many ask for refund and support improvements.
- Account blocks and billing issues including double charges and unclear Prime charges.
Positive Feedback
Many reviewers note good products and efficient delivery within Japan, with some issues resolved satisfactorily.
Media from reviews
![Amazon Japan - [GOVERNMENT_ID]](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/01/amazon-japan_0702359-202605017193776_caa6-medium.jpeg)
![Amazon Japan - [GOVERNMENT_ID] - Image 2](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/01/amazon-japan_0702359-202605017193776_d722-medium.jpeg)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashikaga, Tochigi
My package sent to wrong address
My package has been delivered to another address. I need it soon. But my address is correct in the app, so please be kind enough to find this.
Preferred solution: Deliver product or service ordered
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Verified Reviewer |
Yamaguchi, Yamaguchi
Hello. My credit card was charged...
Hello. My credit card was charged ¥2,251 on September 16, 2025 with the description "AMAZON PRIME".
My Prime membership is only ¥600/month, and I cannot find any receipt or order in my account. Could you please trace this charge and tell me what it is for?
Preferred solution: I want to trace a billing from my credit card for Amazon prime
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kyoto, Kyoto
Prazo de entrega muito longo
Acesso muito difícil para reclamar, precisa de uma forma fácil e rápida para ter melhor atendimento ao cliente. Compra efetuada, pagamento em julho, muita demora para entregar.
- No momento muita demora para entregar
- Forma de pagamento
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Osaka, Osaka
Order still don’t receive
The order is still not here at the exact address but the amason sent a picture that is not our address and it is not our house. Amason is the wrong delivered, that our order is not cheap so we want to get it right away . Make sure the order can be received and delivered to ones own home
Preferred solution: Deliver product or service ordered
User's recommendation: Make sure the order can received and delivered to one’s own house
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tokyo, Tokyo
I ordered and my ordered are not delivered yet
I am asking where my order is.
My order number is not tracking my order.
Here is my tracking number: 250-618****-328****.
I am confused; I ordered on July 8, and today is the 14th of July. What will Amazon do to address this issue?
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kyoto, Kyoto
Return Id didn’t read in jp and lowsan
Return Id didnt read in jp and lowsan i need QRcode for return and refund i am waiting your response please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fukuoka, Fukuoka
住所は正しいですが、違う郵便受けに配達されました。配達写真は私の郵便受けではあり...
住所正違郵便受配達配達写真私郵便受商品受取調査願
My address is correct, but the package was delivered to the wrong mailbox. T
Preferred solution: Full refund
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Verified Reviewer |
Tokyo, Tokyo
Why I can’t login Amzon account
Why I can't log in to my Amazon account. I have ordered my item; I paid money, but I can't log in to my account now.
Preferred solution: Why I can’t login my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fujioka, Gunma
I cant use spotify card its error
error code of spotify card
i cant use it
i bought it yesterday
until now i cant use the code
it always appear error
Preferred solution: please send again the code
User's recommendation: error code
Tokyo, Tokyo
I received upeer raint cate but pant is not coming
I have received only upper coat pant is missing i want both so do fast
Why ks missing pant is our emergency
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPost unusual
Opening post door = opening my room door.
I cannot take any responsibility for the loss of any card from the post.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ikejiri, Tokyo
I did not recieved my package it says delivered yesterday
I dont know where they put the package , i cant find it , it says delivered yesterday but no package on my door or mailbox
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wakayama, Wakayama
Can’t sing there
I changed my fone number and cant login in ,I charged my gift card and want it back want login in my new fhone
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tokyo, Tokyo
I order item from amazon .jp and the...
I order item from amazon .jp and the items was never received and the photo that the black cat has as a delivery address is not mines and i would like a full refund. Tracking ID 442763****90, order number 503-321****-242****
- Normally get the item faster
- Wrong delivery company black cat
Preferred solution: Full refund
User's recommendation: Do not order from Amazon .jp
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tokyo, Tokyo
Could not contact customer service
- - Returned item was received by Amazon Japan, but refund is not clear.
- - Online and phone support are hard to reach; the site is unhelpful.
I returned an item and it was received by Amazon Japan, but I got the message that I had an issue with the refund. I am unable to get in touch with customer service online and by telephone, so I am at a loss as to what to do, and this customer site is of no help whatsoever.
Please advise me as to what my next step should be. I have no idea what I should do to get my refund.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roppongi, Tokyo
Money was deducted from card without my...
Money was deducted from my card without my consent, so I am requesting a refund of 490 yen as soon as possible.
- Deducting money without permission
Preferred solution: Full refund
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